Household Assistance Scheme (HAS)

Household Assistance Scheme (HAS)What’s the Household Assistance Scheme (HAS)?

A Government-run scheme devised to help Australians make the jump to digital TV, HAS offers practical assistance to veterans, specially-abled people and older Australians.

Am I eligible?

To check eligibility, see

I am eligible but how do I apply?

If you meet the eligibility criteria, and want to apply, visit

What does my assistance include?

Once your application is approved, you can expect the following:

  • a digital HD set-top box
  • installation by a government approved and contracted installer
  • full product demonstration
  • free 1-year warranty, technical support and service

When will the scheme be available?

Availability of the HAS depends on where you reside. You can find out more by:

Depending on your eligibility, you can take advantage of the scheme once applications open for your area.  It’s highly recommended to apply without delay.

The HAS has already rolled out where I live. What next?

If you happen to be in one of those areas where the HAS is already available, you must have received a letter inviting you to apply. If you still don’t have a letter in your mailbox, dial the Department of Human Services at 1800 556 443 and check your eligibility. The scheme is open for 30 days from the date of switchover in every region.

It’s advisable to apply right after you get the letter so that you are able to enjoy digital TV prior to the switchover. Don’t wait till the end or you won’t find a date to schedule the appointment before the transition.