Name: Jim's Antennas
Address: 48 Edinburgh Road, VIC, 3138, Australia
Telephone: 131 546
Price range: $$
Rating: 4.9

Jim’s Antennas & Security shall provide a warranty on all technician supplied equipment installed by the technician on the date of the receipt;

All customer supplied equipment installed by a Jim’s Antennas & Security installer is covered by a 12 month installation warranty only. Items that are faulty or become faulty will be the customers responsibility. If the installer is required to return to remove/ reinstall any customer supplied equipment a service call fee is payable.

The warranty excludes batteries or any cable provided or installed to link devices to other devices or to the Internet; Hard Disc Drives are a component of CCTV systems and may be covered by a 12-month manufacturer warranty only. Amplifiers & Power Supply’s are covered by a 12 month only warranty. Manufactures lifetime warranty is to be registered with the manufacture and claimed through the manufacturer.

The warranty extends from the date of the receipt for the period of time specified on the receipt for equipment only. If no period has been specified, the warranty extends for a period of 12 months from the date of receipt. Labour to replace equipment within the warranty period is chargeable.

Jim’s Antennas & Security are not responsible for any network issues, outside influences, changes to signal quality or NBN service in any given area. This includes changing of Retail Service Providers (RSP’S), network plans or hardware (routers etc).

The warranty does not cover incorrect use of the system or work undertaken by a person other than a Jim’s Antennas & Security technician. This includes system changes made via the use of Master or Installer codes not made by the Jims Antennas & Security Installer.

The Warranty does not cover resetting of apps and/or passwords on new & existing devices – this a billable service call.

Jim’s Antennas & Security reserve the right to have the first opportunity to rectify any damage to property or faulty security equipment, within a reasonable timeframe; and will not be held responsible for any claims if this opportunity is not provided

Jim’s Antennas & Security’s liability other than this warranty shall be limited to the repair of damages caused or value thereof;

All stock shall remain the property of Jim’s Antennas & Security until such time as the total invoice amount shown on the invoice is paid in full.

Should any accounts remain in arrears and should these arrears then be handed to a debt collection agency, the client named on the invoice shall be liable for any additional costs that may arise from the collection of these arrears

Jim’s Antennas & Security will endeavour to have a technician visit your premises within 7 business days of a warranty claim;

If a Jim’s technician is required to attend and the problem is not a warranty issue, the technician will charge a service call fee.

SHOULD YOU HAVE ANY DISPUTES OR CLAIMS WITH RESPECT TO THE WARRANTY ON YOUR JIM’S SYSTEM, PLEASE DO NOT HESITATE TO CONTACT YOUR LOCAL OFFICE ON 131 546

WARRANTY SERVICE CHECKLIST

If you have recently had an antenna system installed by Jim’s Antennas and you are experiencing problems, please check for the following problems prior to contacting us:

Ensure that the antenna lead is intact and plugged in to both the wall plate and television;
If an amplifier is attached to your antenna system, ensure that the power supply for your amplifier is plugged in and switched on;
If you have tried the above with no success, try running a lead directly from your television to the wall plate. If the picture is clear, the problem may be to do with auxiliary equipment and not your antenna.

PLEASE NOTE: If a Jim’s Antennas technician is required to attend and the problem is not a warranty issue, the technician may charge a service call fee.

MANUFACTURES LIFETIME GUARANTEE ON ANTENNAS

You must register the purchase of your Australian Made Lifetime Guarantee Antenna with the Manufacturer.

Hills by Bitek: https://bitek.com.au/lifetime-warranty/register/

Matchmaster: https://www.matchmaster.com.au/warranty/

The manufactures lifetime guarantee only extends to replacement of the product and does not include any labour required to remove and/or install.

Warranty Terms & Conditions

SHOULD YOU HAVE ANY DISPUTES OR CLAIMS WITH RESPECT TO THE WARRANTY ON YOUR JIM’S SYSTEM, PLEASE DO NOT HESITATE TO CONTACT YOUR LOCAL OFFICE ON 131 546

WARRANTY SERVICE CHECKLIST

Head Office

Hours of Operating

Service Locations Australia

Security Camera & CCTV Installation

Home Security Systems

Antenna Installation

Home Automation Services

Digital TV Antenna Installation

TV Wall Mounting

TV Antenna Repairs

Satellite TV Installation

Australia Capital Territory

New South Wales

Northern Territory

Queensland

South Australia

Tasmania

Victoria

Western Australia