Before You Call, Try This...
- Ensure your TV and power cables are connected to the wall sockets as well as the TV
- Try and perform an auto or manual scan for TV Channels (refer back to your TV’s owner manual)
- If you do have an amplifier in your system ensure the power supply is plugged in and turned on
- For further information here’s a great video to help you do some trouble shooting:
Still Having Issues?
If you’re unable to resolve your TV reception issues Jim’s Antennas will do a full assessment of your current antenna system and diagnose any reception problems using specialised equipment. There are many causes of poor TV reception. This could be cabling, splitters, connectors, amplifiers, incorrect installation or an antenna that has moved off alignment. Storm damage to TV Antennas is common also, especially during electrical storms. High winds can damage antennas and heavy rain can cause shorting and other issues.
If it is an antenna repair you require, our technician is able to assess and provide you with a free onsite quote accordingly. In most circumstances our technician is able to fix the problem for you on that very same day – it means you’ll be enjoying your favourite TV shows with perfect picture clarity and no more annoying drop outs.
We’re also part of the trusted Jim’s Group network, which means we are fully insured, qualified, police checked and experienced, while all our products come with industry-leading warranties.
If you’re sick of poor TV reception allow us to analyse and resolve your antenna issues once and for all.
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Frequently Asked Questions
What is free-to-air TV?
Free-to-air (FTA) TV refers to channels broadcast over the airwaves (via a transmission tower) that you can access for free using an antenna. In Australia, FTA networks include ABC, SBS, Seven, Nine, and Ten & are also referred to as Freeview.
Do I need an antenna for free-to-air TV?
Yes, to receive free-to-air TV, you typically need an outdoor antenna connected to your TV. A good-quality antenna system ensures clear reception of available channels.
What type of antenna should I buy?
The choice of antenna depends on your location:
- Hi Gain UHF or VHF: Best for areas with weak or distant signals.
- Low Gain UHF or VHF Antenna: Suitable for urban areas with strong signals and a clear line of sight.
- Consider a digital TV antenna for optimal reception of modern broadcasts.
How do I know which direction to point my antenna?
Antennas should point towards the nearest TV transmitter. Websites like the mySwitch tool (provided by the Australian Government) can help identify transmitter locations and signal strengths in your area.
Can I install an antenna myself?
Yes, if you’re comfortable with DIY tasks and working at heights and within confined spaces. You’ll need:
- An antenna.
- A pole or mount for installation suitable for your roof type.
- Splitter to distribute the antenna feed to all TVs within the property.
- RG6 Coaxial cables with compression connectors to connect the antenna to your TV.
Ensure safety measures when working at heights. If unsure, consider hiring a professional installer.
How much does professional installation cost?
Professional antenna installation starts from $299 (changeover only), depending on your location, the type of antenna & related equipment, and installation complexity.
What channels can I access with free-to-air TV?
In Australia, you can access channels like:
- ABC (and ABC Kids, ABC News)
- SBS (and SBS Viceland, SBS World Movies, SBS Food, World Watch, NITV)
- Seven Network (and 7mate, 7two, 7Flix, Racing)
- Nine Network (and 9Go!, 9Gem, 9Life, 9Rush)
- Network Ten (and 10 Bold, 10 Peach, Nickelodeon)
Regional areas may have additional or alternate channels.
Do I need a TV with a digital tuner?
Yes. Most modern TVs have built-in digital tuners. If your TV is older, you may need a digital set-top box to convert the signal.
What should I do if I can’t receive any channels?
- Check your antenna’s connections and positioning.
- Use the TV’s tuning or scanning feature to search for channels.
- Verify your location’s signal coverage on tools like mySwitch.
- Contact a professional if issues persist.
Can I use one antenna for multiple TVs?
Yes, you can use a splitter to connect multiple TVs to a single antenna. However, splitting the signal can weaken it, so a signal booster (masthead amplifier) may be necessary.
Do weather conditions affect TV reception?
Yes, severe weather, such as heavy rain or storms, can temporarily disrupt signals. An outdoor antenna with proper weatherproofing can help mitigate this.
What are the benefits of hiring a professional installer?
A professional installer can:
- Ensure optimal antenna placement and the correct antenna.
- Use tools to detect the best signal and resolve issues such as interference from other RF signals.
- Provide safety and prevent damage during the installation process.
- Offer guidance on cable management and troubleshooting.
- A good professional will also warranty their work (such as the Jim’s Work Guarantee) and carry Public Liability insurance should an accident happen.
Are there alternatives to using an antenna for free-to-air TV?
Yes, you can watch free-to-air channels via streaming platforms like ABC iview, SBS On Demand, 7plus, 9Now, and 10play if you have an internet connection.