At Jim’s we have been operating for +20 years and pride ourselves on our dedication to customer service. We are Australia’s largest antennas installation business and have installed +1 million antennas over this period. We have an average 5-star rating out of +3000 reviews across Product Review, Google and other platforms which shows our dedication to customer service. All of our franchisees are small business owners with an average tenure of 10 years. A customer for a franchisee is their customer for the life of the franchise so they have a strong incentive to look after each and every customer.
There are also a number of systems in place such as Jim’s Group Surveys and Customer Service Guarantees to protect customers. Our franchisees are trained, licensed and police checked so you can have confidence that you are dealing with Australia’s most experienced and highly rated antenna installation company.
Some of our competitors do not take the same approach as we do with customer service. They are in the industry for short term gain and operate a contactor model whereby they keep the lion’s share of the profit. They encourage their contractors to charge as much as possible as they don’t ever expect to deal with that customer again. Generally, there is a lot of contractor churn with this model and there is very little training and support provided to contractors. As a customer, you are generally getting a less experienced operator at a higher price. This is why it is important to check if your antenna man has good reviews on a reputable 3rd party site such as google or product review. These businesses will often use a very generic name and change this every couple of years, if you can’t find any positive reviews for a business you are considering then be warned you could be making a very costly mistake!
So … How do I install a TV Antenna? Well, this question should really be addressed as WHY WOULD I PAY SOMEONE TO INSTALL MY TV ANTENNA. We can easily answer this and explain why it is better to get an expert like a Jim’s Antennas Tech to do it for you. The first thing […]
Is your antenna falling apart and affecting the picture on your brand new TV? The tenants of this house had no signal and pixilating pictures on their TV. Unsure what the problem was, they called Jim’s Antennas South Melbourne. After inspection of the antenna, I saw that their antenna was old and falling apart. We installed a new digital […]
Congratulations to Troy of Jim’s Antennas Wollert on potentially the biggest installation in Jim’s Antennas 15 year history. Recently Troy attended and successfully installed a digital multi-channel amplifier at the Park Street Apartments, South Melbourne, which contains 90 apartments. Troy completed the job inside 2 weeks and takes great satisfaction from the results. The digital […]
Simply put, a TV antenna can affect the output of a home’s solar panel installation. The shadow cast by an antenna can cause the problem, as can any other shadow type, whether that be from a tree, a building or cloud cover. Shade on a solar panel system can reduce and even virtually shut down […]